Sandile Xaba
Helping Businesses Keep Their Printers Running & Processes Flowing — Fast, Reliable Support for South African SMEs
Your Virtual Partner for Empowered Solutions.
We go beyond just fixing issues — we proactively optimize your printing systems, minimize downtime, and automate key workflows.By delivering reliable support and smarter solutions, we help you focus on what truly drives your business forward — while we ensure your printing operations never slow you down.
Support Packages
Whether you're a home user, small business, or a growing team, I offer tailored printer support packages to meet your needs:
Basic Support Package
In need for minimal but consistent printer care?
Standard Support Package
Experience enhanced support with frequent, hands-on maintenance.
Premium Support Package
Depending on your printers and need complete, reliable support?
Process Improvement & Automation
Boost productivity, reduce manual effort, and bring clarity to your business operations — at a pace that fits your growth.
Basic Maintenance Package
This package is ideal for small businesses or individuals who need minimal but consistent printer care.Includes:
➢Quarterly cleaning (4 visits per year).
➢Ink cartridge inspection and replacement (client supplies ink).
➢Basic troubleshooting (up to 1 hour per visit).
➢Performance checks during each visit.
Standard Support Package
This package offers a bit more hands-on support and more frequent maintenance.Includes:
➢Bi-monthly cleaning (6 visits per year).
➢Ink cartridge inspection and replacement (client supplies ink, with advice on the best ink cartridges to use).
➢Calibration and alignment checks.
Software/firmware updates.
➢Remote support for troubleshooting (via phone or remote desktop).
➢Bonus: Two complimentary emergency visit annually.
Premium Support Package
This package is for clients who rely heavily on their printers and want comprehensive support.Includes:
➢Monthly cleaning (12 visits per year).
➢Full calibration, alignment, and color checks.
➢Software updates and custom settings adjustments for optimal performance.
➢Unlimited remote troubleshooting and support (via phone or remote desktop).
➢Priority on-site full service and cleaning. (within 12 hours).
➢Bonus: Two complimentary emergency visits per year.
➢Price: Premium pricing for clients who want peace of mind and guaranteed high performance.
Process Improvement & Automations
Smarter Technical Support Through Process ImprovementWe go beyond fixing printers — we fix the process behind technical support.With while - providing ongoing process improvements that make our services faster, more accurate, and more consistent. While we streamline workflows, automate repeat tasks, and document smarter solutions — all so you get:➢Faster issue resolution➢Less downtime➢More reliable supportThese behind-the-scenes upgrades mean a smoother experience for you — every time.Ready to bring this efficiency to your business? Let’s improve your process too.
Simplify Your Workflow with Smart AutomationLet's eliminate repetitive tasks and create smoother operations through custom process automation.Using platforms like Jira, Confluence, and AnyDesk, I design automations that save you time, reduce errors, and speed up service delivery.What you get:➢Faster task handling➢Automated customer support flows➢Better team coordinationWhether you're a solo operator or part of a growing team, I’ll help you automate what matters — so you can focus on what moves your business forward.Let’s cut the busywork and build smarter systems together.